Welcome to SMC Consulting's HaloITSM knowledge hub, where we share our extensive expertise as an official HaloITSM partner serving organizations across Belgium and the Benelux region. This category contains everything you need to maximize your investment in HaloITSM's powerful IT service management …
42 articles
Explore how ServiceNow ITSM KPIs transform raw incident, request, change, and SLA data into clear proof of ITSM value realisation, performance gains, and better decisions.
Read more
Discover how FinOps ITSM integration embeds cloud cost control into ServiceNow, turning anomalies, budgets, and optimization into governed, automated workflows.
Read more
Learn how XLA metrics help IT leaders go beyond SLAs to measure real user experience. See how satisfaction, effort, and sentiment data turn ITSM into a user-focused practice.
Read more
Understand how NIS2 CMDB requirements transform your CMDB into a central control for asset visibility, risk management and incident reporting, with a practical data model, ITAM integration and roadmap to boost EU cyber resilience.
Read more
Explore how agentic AI ITSM will reshape the service desk in 2026. Learn key concepts, practical use cases, governance essentials, and how HaloITSM and ServiceNow AI agents enable safe automation.
Read more
Explore how an ITIL 4 operating model ServiceNow approach transforms ITIL 4 guidance into a practical ITSM target operating model with workflows, CMDB, value streams, and governance.
Read more
Discover how an ITSM self-service portal reduces support workload, speeds resolution, and improves ROI. Learn what features to look for, how pricing works, and how to evaluate demos.
Read more
Explore how change management ITSM controls risk, prevents outages, and speeds safe deployments. Learn ITIL practices, key process steps, roles, and how HaloITSM supports them.
Read more
Learn how HaloITSM licensing cost works, including typical per-agent pricing, what’s included in the base licence, and how to build a predictable ITSM budget.
Read more
Discover how a ServiceNow enterprise ITSM strategy helps organisations in France and Belgium standardise ITIL processes, automate workflows and support enterprise service management.
Read more
Discover how the HaloITSM API turns HaloITSM into a powerful integration and automation hub. Learn authentication, key endpoints, and real-world use cases to connect tools and reduce manual ITSM work.
Read more
This practical ITSM vendor evaluation guide shows you how to define ITSM selection criteria, build a robust ITSM RFP, and score vendors so you can choose platforms like HaloITSM with confidence.
Read more