SMC Consulting is a Lansweeper Solution Partner. We deploy Lansweeper to discover every asset in your IT, OT, IoT and cloud estate, then connect that inventory to HaloITSM, ServiceNow or Freshservice so your CMDB stays complete, current and usable. From asset to ticket, in Belgium, France, Luxembourg and Switzerland.
Most CMDBs are the least trusted part of the ITSM stack. Records are incomplete, maintained by hand or disconnected from what actually runs in the environment. That gap slows incident resolution, weakens change-impact analysis, hides licence and hardware costs, and leaves IT and security teams without evidence when auditors or NIS2 supervisors ask for an asset inventory.
Lansweeper closes the gap at the source. It discovers and inventories hardware, software, users, network devices and cloud resources across IT, OT and IoT, continuously and without agents where possible. SMC Consulting turns that raw inventory into an operational configuration model: we design the CI classes, map the data into your ITSM platform and wire it into the processes that depend on it — incidents, requests, changes, SLAs, approvals and reporting.
Scope matters more than tooling. A first deployment usually covers the sites and subnets where most incidents originate, then extends to remote offices, industrial networks and cloud tenants once the data model has proven itself. We size the scan windows, the credentials and the licence count against that plan, so the subscription you buy matches the estate you actually manage.
If you already run HaloITSM, start with our HaloITSM + Lansweeper integration page. If you are building or repairing a configuration management database, our CMDB in HaloITSM and IT asset management (ITAM) pages explain how the pieces fit.
We hold the Lansweeper Solution Partner Agreement and sell subscriptions, but our value is the implementation: discovery design, CMDB modelling, ITSM integration and adoption.
25+ years of ITSM projects with ITIL 4-certified consultants. We know what a service desk, a change manager and an auditor each need from asset data.
We connect Lansweeper to HaloITSM, ServiceNow or Freshservice and recommend the ITSM platform that fits your operating model, not the one that pays the largest commission.
Consultants in Belgium, France, Luxembourg and Switzerland working in French, Dutch and English, with an understanding of NIS2, GDPR and public-sector procurement.
A 45-minute discovery assessment: we look at your current sources, your ITSM tool and your CMDB, and tell you what a Lansweeper project would take.
Scanning targets, credentials, cloud connectors, OT/IoT coverage and scan scheduling sized to your estate, with a clean, deduplicated first inventory.
CI classes, attributes, ownership, lifecycle states and relationships aligned with your services and SLAs, so the data answers real operational questions.
Lansweeper feeding HaloITSM, ServiceNow or Freshservice with matching keys, reconciliation rules, sync schedules and data-quality KPIs.
Installed-software normalisation, usage data, warranty and end-of-life views that surface unused licences and ageing hardware before renewal.
Inventory views for NIS2, ISO 27001 and cyber-insurance questionnaires: assets, owners, patch status and risk context in one defensible source.
Playbooks for service desk agents, change managers and asset owners, plus a review cadence that keeps the inventory reliable after go-live.
Network scanning across Windows, Linux, macOS, network devices, printers and OT/IoT equipment, with agents for laptops that rarely touch the office network.
Installed software, versions and publishers normalised into clean titles you can report on and licence.
Connectors for cloud tenants and virtualisation platforms, so virtual machines and cloud resources sit in the same inventory as physical assets.
Switch ports, VLANs and IP ranges mapped to devices, useful for incident diagnosis and change impact.
Purchase date, warranty end and end-of-life status per asset, feeding refresh planning and budget.
Coverage, unknown devices, ageing hardware, licence usage and compliance views for IT management and auditors.
Inventory sources today, CMDB gaps, ITSM processes that need asset data, and the scanning constraints of your network and cloud tenants. Output: scope, CI model draft, plan.
Install and configure Lansweeper, connect credentials and cloud accounts, run and tune the first scans, clean duplicates and unknowns.
Map asset types to CI classes, set reconciliation and precedence rules, connect the ITSM platform and validate the first synchronisation on a test instance.
CI selection on tickets, change-impact checks, SLA rules by criticality, dashboards on coverage and freshness. Train agents and asset owners.
Cut over with documented runbooks, then quarterly data-quality reviews and scope extensions: new sites, OT, cloud accounts.
Talk to an ITSM consultant about scope, timing and licensing for your sites.
An essential or important entity needs a defensible asset inventory with owners and dependencies. Lansweeper supplies the inventory, the CMDB links it to services, and the evidence pack is produced from the same data on request.
Finance asks what the next refresh cycle costs. Warranty, end-of-life and usage data from Lansweeper give a per-site, per-model answer and identify licences nobody uses.
Agents see the device behind every ticket, change managers see what a change touches, and problem managers spot the model or driver behind repeat incidents.
You need a defensible inventory for NIS2, ISO 27001 or a board-level cost review, and your current CMDB cannot deliver it.
Your agents lose time asking which laptop, which server, which owner. You want asset data inside every ticket and change.
Offices, plants, warehouses or hospitals with OT and IoT equipment that traditional IT inventories never captured.
We integrate Lansweeper with HaloITSM, our primary ITSM practice — see the HaloITSM integration — and with ServiceNow and Freshservice. Choosing a platform? Our ITSM consulting page and our HaloITSM offering describe how we run those projects.
Straight answers on what a Lansweeper partner does, how long a deployment takes, and what it costs.
A Lansweeper Solution Partner sells Lansweeper subscriptions and delivers the services around them. SMC Consulting scopes the discovery, deploys and tunes Lansweeper, designs the CMDB model, integrates the inventory with your ITSM platform and trains your teams. We are a consulting and integration partner, not a managed service provider: every deployment is a scoped project that you own.
Lansweeper is an IT asset discovery and inventory platform. It is the most reliable source of asset data, but the configuration management database lives in your ITSM tool, where CIs are linked to incidents, changes and services. We use Lansweeper to feed the CMDB in HaloITSM, ServiceNow or Freshservice.
HaloITSM, through its native Lansweeper integration, ServiceNow, and Freshservice. We also reconcile Lansweeper data with Intune, Entra ID and purchasing systems when several sources feed the same CI.
Yes. Lansweeper discovers network-connected devices, including operational technology and IoT equipment, and inventories cloud resources through its cloud connectors. We define the scanning scope and credentials per site and per tenant, and validate coverage against your known asset lists.
A first inventory of a single-site estate is usually live within two to three weeks. An integrated CMDB with reconciliation rules, relationships and process hooks typically takes six to ten weeks, depending on the number of sites, sources and ITSM processes involved.
NIS2 expects essential and important entities to know their assets, owners and dependencies, and to show it during supervision and incident reporting. A continuously updated inventory from Lansweeper, linked to services in the CMDB, is the evidence base for that. See our guide on NIS2 CMDB requirements.
Yes. SMC Consulting works from Belgium with consultants delivering in French, Dutch and English across Belgium, France, Luxembourg and Switzerland, on site or remotely.
Lansweeper is a subscription priced per asset, with plans that differ by feature set; new pricing applies to subscriptions starting on or after 1 October 2026. As a Lansweeper Solution Partner, SMC Consulting quotes the subscription together with the implementation, so you see the full project cost in one proposal. Ask for a quote with your asset count and your sites.
Tell us what your inventory looks like today. We come back with a scoped proposal, not a licence quote.
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